Returns & Exchanges
We’ve made it easy for our customers to return or exchange their orders. Send back your products within 90 days for a full refund or exchange for a different size or colorway, as long as the products are sent back in their original condition.
We offer several return options, simply login to our returns portal and follow the steps below.
Follow the steps below to begin your return or exchange:
Returns Portal
1. Open the Returns Portal and enter your Order Number and Email Address.
2. Select the item(s) you would like to return and select if you would like to proceed with a return or exchange.
3. Download the QR code for use in any Royal Mail (UK), USPS (US) or DHL Service Point (Rest of the World).
4. Drop off your parcel at your nearest Drop Off Point. You can find your nearest drop-off point in the returns portal.
Orders placed outside of the USA, Canada, UK and EU will be charged a 30 USD returns shipping fee.
FAQ
You can return your products for a full refund, exchange them for a different size or colorway, or exchange them for a gift card.
Just make sure you return your order within 90 days and make sure the products are in their original condition.
You have 90 days to return your order, just make sure the products are returned in their original condition.
Once we receive and have verified your returned items we’ll process your refund and the money will be paid back to your original payment method within 10-15 working days.
No, you can use our returns portal and proceed with an exchange instead. Simply follow the steps above and select the size you would like to exchange for.
Excluding all Nicki Minaj x LØCI products.
Please contact us as soon as possible and we’ll try and assist you. If the order has already been shipped out we’re unfortunately unable to make any amendments to your order. You can either place a new order or use our returns portal to make an exchange.
Excluding all Nicki Minaj x LØCI products.
Please contact us as soon as possible and we’ll try and assist you. If the order has already been shipped out we’re unfortunately unable to cancel your order and won’t be refunding any shipping costs or return fees.
If you have any further questions or issues with your order please contact our customer service team.